Job Responsibilities: Test Planning & Strategy Collaborate with the QC Manager, product managers, and developers to understand requirements, user stories, acceptance criteria, and design test coverage for features in MDAWEM, Right Now, ETEPS. Develop comprehensive test plans, test strategies, and test cases (manual and automated) that ensure thorough coverage of functional and non-functional requirements (performance, security, integration, usability). Test Execution Perform manual testing (functional, integration, regression, smoke, user acceptance) of web-based SaaS applications. Execute automated test scripts using appropriate frameworks and tools. Conduct API testing, and database testing / data validation (e.g., verify data flows, consistency, integrity). Perform performance/load/stress testing (as needed) to validate scalability and stability under various loads. Defect Identification & Reporting Log, track, and manage defects in a bug/issue tracking system (e.g., Jira, or similar). Provide clear, reproducible bug reports with steps to reproduce, severity, screenshots/logs, impact assessment, and regression risk. Work closely with developers to reproduce, triage, isolate root causes, and verify fixes. Quality Metrics & Reporting Collect and report on quality metrics: test coverage, defect density, pass/fail rates, time to resolve, recurring issue trends, etc. Use these metrics to highlight quality risks, trends, and areas needing improvement. Provide regular status updates to the QC Manager and relevant stakeholders (e.g., during sprint reviews, release planning). Automation & Process Improvement Build and maintain automated test suites (regression, integration, smoke, API) to accelerate testing cycles and reduce manual effort. Contribute to improving QA processes, standards, and best practices (e.g., improving test case design, establishing quality gates, optimizing regression cycles). Advocate for quality within the product development lifecycle, helping to catch quality issues early (shift-left), and promoting a “quality-first” mindset across the team. Cross-functional Collaboration Liaise with developers, devops/ops (if relevant), product managers, and other stakeholders to ensure clear understanding of feature requirements and testability. Participate in sprint planning, daily stand-ups, retrospective meetings (if following Agile/Scrum), release planning, and UAT sessions as needed. Provide feedback on design or architecture from a testability perspective; highlight potential quality risks or edge cases early. Documentation & Knowledge Sharing Maintain clear, organized test documentation: test plans, test cases, test data, test results, defect logs, test summaries, release quality reports. Share QA knowledge with the team (e.g., good testing practices, automation techniques, lessons learned). Bachelor’s degree in Computer Science, Software Engineering, Information Technology, or related technical discipline. 2-4 years of software QA/QC or testing roles, Experience working in a SaaS environment is strongly preferred (or at least experience with web-based applications, cloud services, or multi-tenant systems)