Greet and welcome clients, visitors, and guests in a professional and friendly mannerManage incoming calls, emails, and inquiries; direct them to appropriate departments or personnelAssist with preparing reports, presentations, and correspondenceSupport office operations, including supply management, vendor coordination, and facility requestsServe as the first point of contact for client queries and ensure timely responsesCoordinate with internal teams (Property Management, Sales, Legal, and CRM) to address client needs efficientlyTrack, log, and follow up on client service requests to ensure resolutionAssist in handling complaints and escalations professionally, ensuring client satisfactionKey Relationships: Work with Property Management to communicate client requests, maintenance issues and property updatesCoordinate client appointments and documentation with the Sales TeamCoordinate with Legal Team to facilitate document signing, filing, and client communication on legal mattersWork with CRM Team to ensure client data accuracy, service updates, and feedback loopsCommunication within the department/intradepartmental: Provide factual info. within the department or to others/ Predefined tasksTechnical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with othersCoaching, motivating, and directing others to meet objectives Influence and build relationships. Mark the checkbox(es) based on the nature of communicationProvide factual info within the department or to others/ Predefined tasksTechnical knowledge used to cause action or acceptance/ rational arguments with others/ Negotiate with othersRequirementsQualifications:Bachelor's degree in business administration, Hospitality, or related field preferred.Work Experience:1 year of experience in a reception, front office, or administrative role is preferredExperience in real estate, property management, or customer service is an advantage Effective Communication: Strong interpersonal and communication skills (verbal and written) Professional appearance and demeanor with excellent customer service orientation. Multitasking and organizational skills with strong attention to detail Ability to handle confidential information with discretion. Problem-solving skills and proactive approach to tasks Team player with the ability to work independently when required Specific Knowledge Required: (Strong/ Basic knowledge) Proficiency in English (written and spoken) is a mustProficiency in MS Office (Word, Excel, PowerPoint, Outlook) and CRM systems