Orascom Hotels Management · Al Bahr al Ahmar, Egypt · Posted 2026-03-31
Role Purpose:Responsible for handling individual booking inquiries, providing exceptional customer service to convert inquiries into confirmed reservations. Person Specification:• Strong interpersonal skills• Attention to detail• Familiarity with hotel reservation software. Key Performance Indicators:• Call handling time• Booking accuracy• Upselling success• Customer satisfaction ratings• Adherence to response time standards. Operational Focus Points:• Prompt inquiry responses• Accurate data entry• Upselling room features• Maintaining updated knowledge of hotel offerings• Effective communication with other departments.