Sales Supervisor

🚀 Telesales Team Lead/Supervisor :Join our dynamic & mission-driven team as a Telesales Team Lead 🌟You’ll be driving student retention, leading a high-performing telesales team, and ensuring an exceptional customer experience 💡✨---🎯 Your Responsibilities :As a Telesales Team Lead, you will:👥 Lead and manage a team of telesales representatives to achieve renewal conversion targets and KPIs.📊 Monitor team performance and ensure consistent execution of renewal sales strategies.🗣 Provide coaching and regular feedback to improve team members’ communication skills, call quality, and sales effectiveness.📈 Analyze student learning progress and customer data to support the team in offering tailored renewal solutions.🛠 Handle escalated customer concerns and ensure a high level of satisfaction throughout the renewal process.🕘 Organize daily huddles, track team metrics, and drive continuous improvement in processes and outcomes.🤝 Collaborate with other departments (e.g., Academic, Customer Support) to optimize the customer journey and drive student retention.📝 Report team and individual performance to management with recommendations for improvement.---✅ Requirements :To succeed in this role, you should have:📞 Proven telesales/inside sales experience (renewals/retention focus a big plus).🏆 Prior team lead or coaching experience.🗣 Strong communication & leadership skills.📊 A data-driven mindset with performance analysis skills.🧩 Problem-solving abilities for escalated situations.🔥 A goal-oriented, proactive approach with team motivation skills.⚡ Experience in fast-paced, customer-focused environments.---🌟 What’s in it for you?💰 Competitive salary + performance-based incentives.🎓 Ongoing professional development.🤗 A collaborative, supportive culture where your leadership truly matters.📈 Career growth opportunities in a rapidly scaling company.🌍 The chance to make a real impact in students’ learning journeys.---▫ Work Schedule & Location📍 Location:Maadi, Cairo (on-site position)🕘 Schedule:Sunday to Thursday: 12:00 PM – 9:00 PM (includes a 1 hour and 15-minute break)Saturday: 12:00 PM – 4:00 PMFriday: Day off---📩 Apply Now📲 Or reach out via WhatsApp: 01228006460