Senior Authorization Officer.

1Job TitleSenior Authorization OfficerDepartmentElectronic Delivery RBGDirect SupervisorJob NumberRBG--2992Job PurposeTo look after all International / MB cardholders charge approval request from merchants.To provide assistance to merchants in their terminal problems by instructing them some steps, monitor and coordinate authorization unit staff activities.3DimensionsOperating BudgetNumber of StaffCapital Exp. BudgetOther4Key Result AreasProcessing manual authorization for MB / International cards, conveying response accordingly in order to allow merchants to accept or refuse the charge.Hot listing lost / stolen cards preventing from chances of fraudulently transactions.Activating, pin initializing for Credit / Electron cards to allow cardholder to use his card.Advising other banks to release CH blocked amounts which merchant doesn’t have claim on.Solving merchants POS terminals problems so that they can use terminals again, routing the calls to MSU if terminal to be replaced.Processing pickup cards and issuing rewards for the merchants that recovered pick up cards according to the Visa rules and regulations and recovering handling / reward fee from other issuers.Recovering telex charges for telex made to other issuer for their cardholders problem / transaction requests.Receiving ATM captured cards from CPS and sending to branches to return the cardholder.Creating MDC tape containing all data of transactions of merchants to interchange data with Visa / MasterCard, similarly sending Visa incoming advise to A-12 to process.Managing to enable 3D secure transactions notification to email for card holders.Managing to activate the Digital wallet activation request for cards holders.Managing Limit Increase/card activation/PIN rest for Corporate supplementary card holder.Arranging instant call back to royal family, VVIP & Corporate cards clients to advise them about transaction decline reason and handhold the client to facilitate the spend.Processing clients MOB fund transfer limit increase temporarily /permanent request across all segmentsManaging all increase of the hold release request due to repeated IT incidents, where debit /credit card transactions5 Operating Environment, Framework and Boundaries, Working RelationshipsNot allowed to approve transaction more than 5% of credit limit, deactivating cards, replacement, not allowed to reactivate card reported as lost if customer finds back.MSU for terminal problem and other issues, MSD for merchant payment settlement issues, DRU for card holder disputed transaction issues.TSD for Visa and its system problems, Support Center for system problems, Call Center / MB for cardholders inquiries, Collection Department for cardholder inquiries for stopped card, Risk Management for Fraud transactions assistance, Customer Services Center for our cardholders.Not allowed to change fund transfer limit increase without obtained approval as per singed ADM.6Problem SolvingLess amount charged by merchant : contacting issuer through telex, requesting late application code.Visa System Line Down : requesting authorization codes for merchants through telex from Visa in outage crises.Calls : from other department MB CHs routed from other units for the cards problems and asking assistance.Merchant : unsuccessful transmission problems : coordinate with Etisalat and Support Centre to rectify the problem.Providing our findings to Customer Services center about the declined transaction due to technical error / reasons / systems problems.7Decision Making Authority & ResponsibilityReleasing MashreqBank credit cards holders / staff hold amount.Instructing merchants to delete their batch containing transactions when duplication.Approving manual transaction 5% more than the credit limit.Approving transactions more 5% than the credit limits which are declined to system error or customer paid in cash and system not updated after having receipt of cash deposit voucher through fax.8Knowledge, Skills And ExperienceBusiness Graduate.Smart, communication skills, good listener, should have patience, computer literate (MS Word, MS Excel).Experience required but not specifically with bank, with any organization specially customer services side or in communication side.Job HolderDateLine ManagerDateApproved ByDateThe leading financial institution in MENAWhile more than half a century old, we proudly think like a challenger, startup, and innovatorin banking and finance, powered by a diverse and dynamic team who put customers first.Together, we pioneer key innovations and developments in banking and financial services.Our mandate? To help customers find their way to Rise Every Day, partnering with them throughthe highs and lows to help them reach their goals and unlock their unique vision of success.Delivering superior service to clients by leading with innovation, treating colleagues with dignity and fairness while pursuing opportunities that grow shareholders value.We actively contribute to the community through responsible banking in our mission to inspire more people to Rise.