Senior D365 F&O Application Support

Job Title:Senior D365 F&O Application SupportJob Summary:The Senior D365 F&O Application Support will manage and support the organization’s Dynamics 365 Finance & Operations environment. The role involves overseeing daily system administration, supporting business users, coordinating with partners and Microsoft, and ensuring smooth execution of business processes. Key Responsibilities:Act as the primary system administrator for the D365 F&O environment, ensuring system stability and availability for retail and production operations.Manage user security, roles, and permissions while maintaining compliance with internal controls.Monitor system performance, integrations, and batch jobs, addressing issues proactively.Provide functional support to finance, supply chain, retail, production, and HR teams.Work with external implementation partners to manage patches, upgrades, and issue escalations.Support data management activities, including data migration, imports, exports, and periodic clean-ups.Assist in testing and validating new functionalities, modules, and customizations during upgrades or rollouts.Document configurations, workflows, and key processes for internal knowledge management.Deliver training and ongoing support to end-users, promoting system adoption and process efficiency.Collaborate with cross-functional teams to drive process optimization and system enhancements.Qualifications & Skills:Bachelor’s degree in Information Technology, Business Administration, or a related field.Minimum 3–5 years of experience with D365 Finance & Operations administration.Proven participation in at least two end-to-end D365 F&O implementations (preferably covering both retail and production modules).Strong knowledge of core D365 modules, including Finance, Supply Chain, Retail, and Production Control.Proficiency with LCS (Lifecycle Services), Data Management Framework, and basic troubleshooting of integrations.Familiarity with Power Platform tools (Power Automate, Power BI) is a plus.Strong problem-solving, analytical, and documentation skills.Ability to work independently and collaborate effectively with business stakeholders and external partners.