Generate local demand leads Place the order by using oracle system.Report customer complaints, provide appropriate solutions and alternatives within the time limits in addition to following up with customers to ensure resolution.Identify and assess customers’ needs to achieve satisfaction.Build sustainable relationships and trust with customer accounts through open and interactive communication. Provide accurate and complete information by using the right methods/tools.Follow up on Payment and execute dispatch plan.Contact customers for shipping and dispatch details.Follow up with shipping and logistics team. Have experience in price/volume and contract negotiations.Industry/ value chain experience is a plusOracleCommunication skillsMicrosoft Office Package