Job DescriptionA senior fraud analyst specializes in transaction monitoring analyzing suspicious activities that could potentially include fraud. The job responsibilities of a senior fraud analyst include 24/7 card transaction monitoring, action the detected fraud cases, provide feedback on Fraud Rules effectiveness and recommend enhancement to the fraud rules. Immediate notification and fraud reporting to client banks. Senior fraud analysts are responsible for tracking fraudulent activities, which may involve monitoring financial/non-financial transactions and analyzing the data retrieved for irregular patterns.Responsibilities Monitor the cards transactions on a 24x7 basis as per company procedures, agreed service standards and in accordance with the agreed controls and procedures. Conducting the review of all triggered alerts based on the pre-defined rules in the fraud detection and prevention tool. Identify fraudulent trends and execute the appropriate action as per the unit process. Initiate outbound calls to confirm transactions with cardholders and update system appropriately. The daily set target of alerts evaluation to be achieved per shift, and all queued alerts to be cleared maintaining no pending alerts by Shift and on timely manners. Follow the proper channel of escalation and ensure that all critical issues are timely reported to guarantee the rapid fix. Proper update and tracking of the travel plan provided by the issuing banks. Initiate outbound fraud alert notification through email to the internal team, Banks, and business. Respond to all inquiries (Banks, and internal team) on timely manners and professionally. Manage data compilation, retention, summarization, and publication for Issuing. Deliver efficient and quality services to both internal and external customers that meet or exceed agreed service standards. Follow the rules and procedure / process as per the SLA with the issuing banks. Adhere to the internal and external Audit / Compliance requirements in the Unit/organization. Determine problems or issues in queries or complaints handling nature and proposing solutions for Enhancements. Act as an escalation point and ensure resolution of client issues by identifying and reporting incidents in accordance with NI standards. Deliver all the required support /task assigned on ADHOC requirement from the management. Provide the reporting that is required and case closure within the required time. This is in line with the unit goal to form a successful backup program with multi skills players. Maintain confidentiality of information and highest standards of integrity. Ensure compliance and adherence to organization code of conduct policyQualificationsEducation: Educated to Degree level from a recognized university.Experience Banking product knowledge, service standards, productivity, and job analysis method. Knowledge of banking card operations. Inbound call center experience and/or experience with banking/cards Fraud, Online wirefraud and fraud investigation. Experience with handling business customers.Knowledge/Skills Ability to apply sound judgment, effectively solve problems, and determine fraudulent activity consistently. Experience in working with state-of-the-art payment fraud management systems. Managing datasets for extraction, conversion into useful business and risk informationand analytical purposes. Expert in MS Office skills, Power Point, Word, and Advanced Excel Ability to multi-task as business needs dictate with phone and typing required. Excellent written and oral communication skills Ability to work in a fast-paced environment meeting production goals. Working hours flexibility - must be available to work in rotating shifts as part of 24/7 fraudmonitoring team. Proficient with computers. Ability to de-escalate difficult client situations.Language Skills Excellent English language (Speaking, Reading, and Writing) is a must.