Senior Genesys Cloud CX Engineer

About the Role:We are seeking an experienced Senior Genesys Cloud CX Engineer to join our CX Solutions team. The successful candidate will be responsible for the design, implementation, administration, integration, and optimization of enterprise-scale Genesys Cloud CX environments supporting multiple customer programs and business operations. This role requires a highly skilled and self-sufficient engineer with strong hands-on experience across Genesys Cloud CX, voice technologies, omnichannel solutions, integrations, and automation.Responsibilities:Design, implement, configure, and maintain Genesys Cloud CX solutions in enterprise environments.Build and support inbound and outbound customer engagement solutions across Voice, Email, Chat, Messaging, and Digital Channels.Design, develop, and troubleshoot Architect call flows, routing strategies, queues, and customer journeys.Configure and optimize Outbound Campaigns, Contact Lists, Campaign Rules, and Dialing Strategies.Implement and maintain integrations between Genesys Cloud CX and third-party platforms such as Salesforce and other CRM, WFM, or business applications.Develop and maintain integrations using Genesys Cloud APIs, SDKs, Data Actions, Web Services, and related automation technologies.Support SIP trunking, telephony integrations, carrier connectivity, and VoIP-related troubleshooting.Perform root cause analysis and resolve complex production incidents and service disruptions.Participate in solution design, change implementation, testing, and deployment activities.Create and maintain technical documentation, implementation guides, and operational procedures.Collaborate with internal stakeholders, project teams, customers, and external vendors.Follow security, compliance, and change management requirements within customer environments.Qualifications:Minimum 4 years of hands-on experience with Genesys Cloud CX in production environments.Proven experience implementing and supporting enterprise Genesys Cloud CX solutions.Strong knowledge of:ArchitectRouting and QueuingVoice ServicesEmail and Messaging ChannelsDigital Customer EngagementOutbound Campaign ManagementUser and Permission ManagementReporting and AnalyticsExperience integrating Genesys Cloud CX with Salesforce or other third-party business applications.Practical experience using Genesys Cloud APIs, SDKs, Data Actions, and automation capabilities.Solid understanding of VoIP, SIP, telephony concepts, and carrier connectivity.Strong troubleshooting and problem-solving skills within complex production environments.Ability to work independently with minimal supervision.Strong communication and collaboration skills within international teams.Professional working proficiency in English.Preferred Skills:Genesys Cloud CX Certifications.Experience with Salesforce Service Cloud integrations.Experience with automation and scripting technologies.Experience working within large-scale enterprise or BPO environments.Familiarity with cloud architecture and integration best practices.