Senior Infrastructure Software Presales Engineer

Intercom Enterprises · Cairo, Egypt · Posted 2026-06-25

Job Summary:The Senior Pre-Sales Engineer supports the sales function by designing and positioning tailored technical solutions that address customer needs. This role involves engaging with clients, developing proposals and presentations, and collaborating with internal teams and vendors to drive successful deal closures.Main Roles and Responsibilities:Customer Engagement & Requirements AnalysisEngage with customers to understand, gather, and analyze business and technical requirements.Provide clear technical clarifications, explanations, and solution illustrations.Build strong relationships with clients to ensure alignment and trust.Solution Design & Technical ConsultingDesign end-to-end solutions, including architecture, integration, and technical assessments.Develop tailored solution proposals aligned with customer requirements.Conduct product comparisons, benchmarking, and competitive analysis.Presentations & DemonstrationsDevelop and deliver compelling presentations and product demonstrations.Articulate the value proposition of solutions to both technical and non-technical stakeholders.Sales Support & Bid ManagementSupport the sales team in preparing proposals and client-facing materials.Assist in tendering and bidding processes to ensure accurate and competitive submissions.Contribute to the development of RFP and RFQ responses.Follow up on opportunities with the sales team to ensure progress and closure.Proof of Concept & Technical ValidationCollaborate with the services team to develop proof of concepts (PoCs) and prototype solutions.Validate solution feasibility and performance against client requirements.Account Planning & Target AchievementDevelop and maintain technical account plans.Own and drive the achievement of assigned solution-related annual targets.Vendor & Partnership ManagementMaintain compliance with vendor partnership and certification requirements.Manage and update vendor pipelines.Register opportunities with vendors and track their progress.Project Handover & Internal CollaborationEnsure smooth handover of won opportunities to the Project Management team.Collaborate with cross-functional teams to ensure successful delivery alignment.Job Requirements:Qualifications & ExperienceBachelor’s degree in Engineering, Computer Science, or a related field.Minimum 5 years of experience in a technical role, including at least 3 years in a Pre-Sales Engineer position.Strong pre-sales background with the ability to present technical solutions, deliver demonstrations, and support the sales cycle effectively.Good understanding of the regional market, with awareness of how simplicity, cloud-first strategies, and cost optimization contribute to customer value and business growth.Technical & Core CompetenciesGood knowledge of Red Hat Virtualization, SUSE solutions, and containerization platforms.Familiarity with Oracle solutions portfolio; knowledge of Huawei software products is an added advantage.Strong technical understanding of Nutanix, Red Hat products, and related services.Hands-on experience with cloud-native technologies such as Kubernetes and Docker.Strong technical aptitude with the flexibility to adapt to evolving market demands.Analytical problem-solving skills, with the ability to assess complex technical scenarios and recommend effective solution strategies.Excellent communication and presentation skills.Strong customer engagement, technical advisory, and relationship-building skills.Ability to collaborate effectively with internal teams and cross-functional stakeholders.

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