Settlement & Chargeback Team Leader/Manager (Operations Dept.)

Generic ResponsibilitiesCoordinate between team members in fulfilment of the Settlement and Charge Back set plan.Assist the Head in ensuring the dissemination of policy & procedures and efficient & effective performance of responsibilities.Monitor a small group of employees with lower or same seniority.Ensure that officers & junior officers/ apprentice receive periodic training.Evaluate staff work and provide feedback through performance evaluation.Quarter sample review for RCSA compliance & report for incidents properly.Participate in providing periodical analytical reports/ presentation.Key ResponsibilitiesSettlement and ReconciliationApprove settlement & reconciliation of all transactions related to Cards & Digital banking channels;Covered Card payment transactions from different channels (Branch Payment/ ATM Payment/Payment through Fawry/ Payment through Internet Banking/ Cards purchase & incomplete payment transactions).Electronic Transactions from different service providers (Tahweel switch tracking system/ NPC FTP/ Fawry FTP/ Internet Banking).Digital Banking Electronic transactions (Fawry bill Payment/ Fawry E-collection/Internet Banking Covered Card Payments/ E-wallet/ Company Payroll through Internet Banking).Approve settlement and reconciliation for On-Us and Off-Us Issuer/ acquirer transactions.Review and approve the settlement of other Banks’ cards with ADIB Covered Card in coordination with Remittances to execute transaction through ACH / Swift as per the SLA.Manage the settlement relationship between ADIB, Master Card & Visa for different transactions (i.e. pending purchases against available balances, covered card rejected transactions, disputes & surplus entries…etc).Monitor Covered Card rejected transactions and direct the required reprocessing.Review and approve entries for (Visa Cards Acquirer Settlement - Acquirer & Issuer - Covered Cards issuer Settlement (master) / Covered Card adjusting entries GLs - Post reconciliation entries (differences).Review and report FX transactions to Treasury.Ensure monthly EBC invoices review.Cooperate with Compliance & Governance regarding the international transactions report.Support Collection – Consumer Risk by manual processing of monthly Covered Card waiving, delinquent and Written off customers.Chargeback Review charge back requests received from Branches & Digital Banking services (Fawry Utility Bill Payment – Ewallet Cash in & out – Ewallet transfers).Ensure handling chargeback cases related to ADIB customers & cases received from Other Banks.Monitor chargeback suspense account.Investigate the received chargeback cases and assign the proper reason code in accordance with MasterCard regulation to avoid penalties and assure abidance with the predetermined timeframe.Ensure applying MasterCard / VISA regulations updates to avoid noncompliance penalties.Manage the relation with MasterCard regarding chargeback transactions to ensure receiving the response within time line as per MasterCard regulations to avoid losses.Supervise & ensure proper control of unit reporting process and ensure downloading the daily and monthly-related reports.Supervise & ensure efficient regulatory compliance by monitoring and control the processes to avoid any breach and possible penalties.Oversee handling the related UAT testing and review the results to ensure correct implementation.Ensure proper handling & resolving complaints in cooperation with Consumer Rights Protection – Compliance & Governance – in accordance with the policies and procedures and identified SLA.And any other assigned Tasks.Minimum QualificationsBachelor degreeMaster degree is preferableMinimum Experience:TL: 6-8 years of relevant experience.Manager: 8+ years of relevant experience in similar role.Job-Specific Knowledge & Skills: Strong knowledge of Bank functions, responsibilities & processes.Excellent analytical skills.Excellent command of MS Office (Word, Excel, Power Point).