Role ObjectivesAs coffee supervisor, responsibilities include supporting the Store Manager in daily operations, ensuring adherence to SOPs, and maintaining exceptional customer service levels. They assist in barista training, uphold NPS scores, and take immediate action on feedback to improve. Additionally, they contribute to achieving operational and financial KPIs, maintain store cleanliness and brand standards, act as a brand ambassador, and ensure coffee quality standards are consistently met.Roles & Responsibilities:Support Store Manager in managing the day-to-day operations and ensure adherence and commitment to SOPsEnsure exceptional operational excellence in customer service levelAssist in training and developing the baristas in coffee knowledge, customer handling and inventory controlsUphold the BU standard NPS scores and 3rd party platform reviews immediately actioning on feedback to improveSupport in achieving overall store operational and financial KPIsMaintain operational excellence in the way of store environment, cleanliness and brand expectations, achieving BU standard scoresBe a brand ambassador - have a thorough understanding of what makes our products unique and differentiated with the ability to communicate it to customers and teammatesMaintain coffee quality standards across your store and ensure recipes are executed accurately and consistently by your teamREQUIRED EDUCATION, KNOWLEDGE, AND SKILLSMinimum of 2 years of prior experience as a Store Supervisor, ideally within the coffee industry.Practical experience in operating and maintaining brewing equipment.Strong knowledge of sanitation standards and compliance with hygiene regulations.Flexibility to work across different shifts, including weekends and holidays.Proficiency in basic math for handling transactions and inventory.Ability to understand and cater to customers’ preferences and deliver exceptional service.Outstanding communication and interpersonal skills to effectively manage staff and engage with customers.
Transportation, Logistics, Supply Chain and Storage
Breadfast delivers all your bakeries, fruits, veggies, groceries and household essentials in minutes.
What you should know
Private Label Leader!: Manages a vertically integrated supply chain where private-label goods account for 40% of grocery sales!
Bread: The first product Breadfast delivered was Eish Baladi, the most basic component of the Egyptian grocery list
If the household needs it, Breadfast delivers it!: Breadfast customers can fulfill all their needs from bread, hot coffee, hot pizzas to medicine, private chefs, bull payments, hotel bookings and much more...
How they work
Customers First — We understand that our customers rely on us for their everyday essentials, and we approach this responsibility with a profound commitment. Rather than just a service provider, we see ourselves as a reliable friend, always there and ready to go the extra mile to surpass our customers' expectations.
Everyone Matters — We truly believe that every individual is important and strive to create a workplace where everyone feels valued and respected. Through empathy and understanding, we acknowledge each team member's unique contributions and challenges, fostering a solid foundation for success and teamwork.
Recent update
Breadfast partners up with Al Ahly FC!. What a moment for football and for every fan who lives for the game. As Al Ahly FC celebrates another remarkable victory, Breadfast proudly stands as an Official Partner, two local champions driven by excellence, ambitio…