Company DescriptionAlorica is a global leader in designing customer experiences that elevate brands and build lasting customer relationships. As a full-service CX partner, we innovate with industry expertise, advanced technology, and proven strategies to deliver outstanding results. With a team of 100,000 professionals spread across 17 countries, we partner with over 250 brands and provide support in 75+ languages. Alorica takes pride in its integrity, authenticity, and a relentless commitment to delivering excellence. Explore career opportunities and join a team that thrives on creativity, connection, and curiosity at alorica.com/careers.Role DescriptionThis is a full-time, on-site Spanish Customer Support role located in Giza. The primary responsibilities include assisting customers with booking queries, providing exceptional customer service, resolving technical issues, and ensuring customer satisfaction through effective communication and problem-solving skills. The role requires maintaining professionalism while addressing customer needs in a fast-paced environment.QualificationsStrong Customer Support and Customer Satisfaction skills to provide top-tier service and address customer inquiries efficiently.Exceptional Interpersonal Skills to build rapport with customers and provide empathetic and patient support.Fluency in Spanish and English; additional language skills are a plus.Ability to work on-site in Giza and handle dynamic, fast-paced environments effectively.
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.