System & Network AdministrationInstall, configure, and maintain Windows Server environmentsManage and monitor LAN infrastructure (switches, cabling, access points)Configure and maintain Sophos Firewall (rules, VPNs, security policies)Ensure network security, performance, and availabilityVoIP & Communication SystemsInstall, configure, and maintain Issabel VoIP systemsTroubleshoot VoIP-related issues (extensions, trunks, call quality)Manage SIP accounts, IVR, call routing, and recordingsIT Support & TroubleshootingDiagnose and resolve hardware, software, and network issuesProvide Level 1–2 technical support for usersTroubleshoot desktops, laptops, printers, and peripheralsHandle incident resolution and root cause analysisAsset & Ticket ManagementMaintain accurate IT asset inventory (hardware, software, licenses)Use and manage a ticketing system for incident tracking and resolutionEnsure proper documentation of issues, fixes, and proceduresHardware & InfrastructureInstall, upgrade, and maintain IT hardwarePerform routine system checks, updates, and backupsAssist with new office setups, expansions, and relocations Strong experience with Windows Server (AD, DNS, DHCP, GPO)Hands-on experience with Sophos FirewallExperience with Issabel VoIP or similar VoIP systems (Asterisk-based)Solid understanding of LAN networking (TCP/IP, VLANs, routing basics)Knowledge of hardware troubleshooting and maintenanceFamiliarity with IT asset management systemsExperience working with ticketing systems (ITSM tools)