Sahl is an exciting fintech company that aims to change the way people handle their day-to-day finances. We are obsessedwith our customer satisfaction and the ability to maintain a culture that is eager to improve the status quo at its heart.Being part of Sahl, we expect you to take ownership in what you do and help us solve complex problems, with an aim to makea difference in people’s lives. You can expect an open culture that is goal-driven, encourages collaboration, and is eager tolearn day in and day out.Sahl acts as a bill payment aggregator that enables users to manage their electricity and telecom services from their mobilephones. It is worth noting that Sahl provides a novel technology that enables customers to top up their prepaid electricitymeters at any time from the comfort of their homes. The team is looking for talented and passionate people to createinnovative and seamless payment experiences for the customers.The successful candidate will be the first line of defense for our developers, investigating and resolving tickets/issues forcustomers and merchantsRequirementsReview transactions’ status and block fraudReading daily transaction logsResolve customer complaints or concernsResolve merchant complaints or concernsHandle escalations with providers or merchantsResolve any reconciliation issuesReply to bank inquiriesQualificationsStrong problem-solving skillsExcellent phone etiquette, verbal, written, and interpersonal skillsAbility to multitask, organize, and prioritize workGraduatePreferably has previous experience in a similar roleExcellent in English