Technical Office Engineer - Communication

Assist in the installation of radio, microwave, MPLS-TP, and OTN equipment, including IDUs, ODUs, antenna systems, feeders, and waveguides.Perform telecom site surveys and accurately collect site coordinates, elevation data, and site photographs.Conduct corrective maintenance and troubleshooting activities at telecom sites.Support installation, testing, and commissioning activities according to approved technical standards and project requirements.Prepare and submit weekly and monthly progress reports to the Communication Team Leader.Assist in technical planning and project implementation activities.Respond to customer technical inquiries related to installation and implementation activities.Participate in Customer User Acceptance Testing (UAT) and commissioning activities.Execute planned downtime activities following approved procedures.Provide remote and on-site technical support for customers locally and internationally.Investigate technical incidents and support root cause analysis.Escalate complex technical issues and customer concerns to senior engineers or the Communication Team Leader.Provide second-level technical support to field engineers when required.Maintain accurate technical documentation, installation records, and service reports.Ensure compliance with company policies, quality standards, and Health, Safety, and Environment (HSE) requirements.SkillsStrong communication and interpersonal skills.Good customer service and stakeholder management skills.Teamwork and collaboration skills.Time management and organizational skills.Willingness to travel and work on-site when required.Attention to detail and commitment to quality.