Technical Support Engineer

Job TitleTechnical Support EngineerJob ScopeThe Technical Support Engineer is responsible to provide high-quality technical assistance to customers and internal teams. The ideal candidate has solid troubleshooting skills, strong communication abilities, and a customer-focused mindset, responsible for diagnosing issues, resolving technical problems, and ensuring smooth system operations.Main Duties And Responsibilities Provide Level 1 and Level 2 technical support (remote and on-site if required). Troubleshoot hardware, software, and network-related issues. Install, configure, and maintain IT systems and applications. Monitor system performance and ensure availability. Escalate complex issues to senior engineers or vendors when necessary. Document incidents, solutions, and technical procedures. Support system upgrades, patches, and maintenance activities. Assist in implementation and deployment projects. Ensure SLA compliance and timely issue resolution.Position Requirements 2–5 years of experience in technical support or IT operations. Good understanding of: Networking fundamentals (TCP/IP, DNS, DHCP, VLANs) Active Directory and user management Basic virtualization concepts (VMware / Hyper-V is a plus) Backup and security best practices Experience with ticketing systems. Basic knowledge of cloud platforms (Azure / AWS is a plus)EducationBachelor’s degree in Computer Science or any other related fieldExperienceAt least 3 years of relevant experience