Qsource is Hiring: 1st Line Systems Support Analyst (IT Technical Support) for a well known company.📍 Location: #Alexandria, Egypt🏢 Full-Time | On-Site🔄 #RotationalShifts (Monday to Friday)We are looking for a motivated and technically minded 1st Line Systems Support Analyst to join our support team and provide high-quality technical assistance to our clients.Key Responsibilities:🔹 Handle and resolve client support tickets in a timely manner🔹 Provide technical support via phone, email, and remote support tools🔹 Troubleshoot hardware, software, and network-related issues🔹 Assist with software installation, configuration, and updates🔹 Escalate complex issues and collaborate with internal teams when required🔹 Maintain accurate documentation and updates within the ticketing systemRequirements:✔ Excellent English communication skills✔ Good knowledge of Microsoft Windows✔ Basic networking knowledge✔ Strong troubleshooting and problem-solving skills✔ Familiarity with remote support tools such as TeamViewer and AnyDeskWhat We Offer:✅ Social Insurance✅ Medical Insurance✅ Ongoing Training & Development✅ Career Growth Opportunities✅ Supportive Team Environment