Company Overview:A pioneering joint venture between the Egyptian Government and Grifols, a global leader in plasma medicines. Committed to strengthening Egypt’s healthcare sector by developing plasma-derived therapies and establishing world-class plasma donation and manufacturing facilities across the country.Key Responsibilities:Provide first-level support for business applications, manage incidents, troubleshoot issues, and document support ticketsSupport and maintain key systems including LIMS, SAP, and BECS, ensuring smooth daily operations and user satisfactionCoordinate with global IT teams and external vendors for advanced technical support, system enhancements, and new releasesTrain end users, support system rollouts, and assist in implementing new functionalities and business requirementsMonitor application performance, ensure data accuracy, generate service reports, and proactively identify and mitigate operational risksQualification:Bachelor's degree in Engineering, Bioscience, Information Technology, or a related field.5+ years of IT experience, including at least 3 years in application support within healthcare or multinational environments.Hands-on experience with ERP systems (SAP preferred), SQL databases, and application troubleshooting.Knowledge of LIMS, laboratory systems, or donor management systems is highly preferred.Strong communication, problem-solving, organizational, and stakeholder management skills with the ability to work independently and in multicultural teams.