Company DescriptionCliniSoft is a leading provider of innovative medical and clinical software applications integrated with the latest hardware technologies. Since its inception, CliniSoft has been committed to creating user-friendly, powerful solutions that streamline healthcare processes and enhance efficiency. The company's mission focuses on leveraging technology to improve clinical workflows and support healthcare professionals in delivering better outcomes.Role Description This is a full-time, on-site role for a Technical Support Specialist based in Alexandria. The Technical Support Specialist will be responsible for providing technical assistance, resolving customer issues, and ensuring a high level of customer satisfaction. Daily tasks include diagnosing and troubleshooting technical problems, analyzing data to identify solutions, and delivering exceptional customer support. They will also collaborate with internal teams to enhance the overall customer experience and optimize product performance. QualificationsProficiency in Technical Support, including diagnosing and resolving software and hardware issuesStrong Analytical Skills for identifying patterns and providing effective solutionsCustomer Support and Customer Satisfaction skills, with the ability to create positive user experiencesExpertise in Troubleshooting and resolving technical challenges effectivelyStrong communication and interpersonal skills to handle customer interactions professionallyAbility to work independently and collaboratively in a fast-paced environmentExperience in medical or clinical software support is a plusAssociate or bachelor's degree in Information Technology, Computer Science, or a related field preferred