Key Responsibilities:Respond promptly to technical support queries via phone, email, and chatDiagnose software issues for customersGuide users through step-by-step solutions in a clear and patient mannerDocument technical issues and resolutions in the knowledge base and CRM systemsCollaborate with product and engineering teams to escalate and resolve complex issuesTest and report bugs or product defects discovered during support interactionsStay updated on new product features, updates, and releasesDeliver exceptional customer service to ensure user satisfaction and retentionRequirementsBachelor's degree in Computer Science, Information Technology, or a related fieldAt least 1-2 years of experience in technical support or IT helpdesk rolesStrong problem-solving and troubleshooting skillsExcellent communication skills in English; proficiency in Arabic is a plusFamiliarity with CRM and ticketing systems (e.g., Zendesk, Freshdesk, Salesforce)Ability to work in a fast-paced environment and manage multiple tasks simultaneouslyCustomer-oriented mindset with patience and professionalism6- Working Days per week Rotational Shifts 10 hrs Shift