Telesales Manager

About Us51Talk is a leading online English education platform dedicated to connecting teachers with students worldwide through engaging, one-on-one virtual classes. We’re passionate about making quality education accessible and enjoyable while creating meaningful opportunities for both learners and educators. Join our dynamic and fast-growing team that values innovation, collaboration, and professional growth.About the RoleWe are looking for an experienced and results-driven B2C Telesales Manager to lead our on-site telesales team in Cairo. The ideal candidate will have at least 6 years of sales-related and management experience, with a minimum of one year working, studying, or serving clients in GCC countries (particularly Saudi Arabia). This position requires strong leadership, excellent communication skills in English, and the ability to manage a team of 30 telesales representatives to achieve business goals.Responsibilities:Lead and manage a team of telesales representatives to achieve enrollment targets.Develop sales scripts, call strategies, and objection-handling techniques tailored to academic offerings.Monitor daily performance metrics (calls, conversion rates, enrollments) and provide regular coaching.Ensure high-quality customer interactions aligned with brand and service standards.Collaborate with marketing and admissions teams to align leads, campaigns, and messaging.Handle escalated inquiries and support the team in closing high-potential prospects.Conduct regular training sessions to improve product knowledge and telesales skills.Generate and present performance reports and recommendations to senior management.Requirements:Minimum 5 years of experience in telesales, sales, or any related field, including 3 years in a leadership or supervisory role.At least 1 year of experience working, studying, or serving clients in GCC countries (Saudi Arabia preferred).Strong leadership, communication, and team-building skills.Target-oriented with a strong track record of meeting or exceeding sales goals.Familiarity with CRM systems and sales reporting tools.Professional proficiency in English (both written and spoken).Bachelor’s degree in Business, Education, or a related field.Working Hours:Sunday – Thursday: 12:00 PM – 9:00 PMSaturday: 12:00 PM – 4:00 PM🗺️ Office Address: Double View Business Center, Street 293, New Maadi, Cairo Governorate 12468