Ticketing Agent ( UK - Irish ) accounts

Company Description Alorica is a global leader in customer experience (CX) solutions, dedicated to creating customers for life by designing transformative experiences. As a trusted partner to over 250 brands in 75+ languages across 17 countries, Alorica combines proven performance, expert knowledge, and state-of-the-art technology to deliver exceptional results. Our team of 100,000 professionals is driven by integrity, creativity, and a commitment to innovation. At Alorica, we don’t just deliver customer experiences—we redefine them. Join us and become part of a connected, collaborative, and forward-thinking team by exploring opportunities at alorica.com/careers. Role Description The Ticketing Agent role supports the UK and Irish accounts, ensuring excellent customer experiences through the handling of ticket sales, reservations, and related services. Responsibilities include assisting customers with inquiries, processing ticket transactions, managing reservations efficiently, and providing top-tier customer service. This is a full-time, on-site position based in Cairo, Egypt, with a focus on delivering seamless and professional service to ensure customer satisfaction. Qualifications Proficient in Ticket Sales and Reservations management to assist customers efficiently.Strong Communication and Customer Service skills to support a professional and personable interaction.Experience in Sales with a focus on building customer relationships and achieving targets.Ability to adapt quickly to new technologies and operational systems.Multilingual proficiency, particularly in English (and Irish if applicable), is a plus.Previous experience in ticketing or customer service roles is beneficial.