Company Description Alorica is dedicated to creating lifelong customers by designing exceptional customer experiences that elevate brands. As a full-service customer experience (CX) partner, the company combines industry expertise, proven performance, and advanced technology to deliver impactful results and boundless possibilities. With a global presence spanning 17 countries, Alorica's team of 100,000 professionals serves over 250 brands in 75+ languages. Committed to integrity, authenticity, and innovation, Alorica fosters a workplace culture that values curiosity, creativity, and collaboration. To learn more about career opportunities, visit alorica.com/careers. Role Description The Travel Advisor (Wave 1) is a full-time, on-site position located in Qesm El Sheikh Zaid. In this role, you will assist customers with travel inquiries, provide excellent customer service, and ensure client satisfaction by coordinating travel arrangements. Responsibilities include handling customer requests, resolving travel-related issues, and acting as a knowledgeable advisor for clients looking for solutions tailored to their needs. Qualifications Proficiency in providing exceptional Customer Service and ensuring Customer SatisfactionStrong Communication skills, including the ability to listen actively and convey information effectivelyExperience in Travel Arrangements and familiarity with Travel AgenciesProblem-solving skills and a focus on delivering a seamless customer experienceRelevant experience in the travel industry is an advantageAbility to work effectively in a dynamic, team-oriented environmentFluent English Speakers B2/C1Flexible with rotational shifts including night & overnight