Company DescriptionAlorica is dedicated to creating exceptional customer experiences that build lasting relationships and enhance brands. As a full-service customer experience (CX) partner, we combine proven expertise, cutting-edge technology, and innovative strategies to deliver impactful results. With a presence in 17 countries, we serve over 250 brands in more than 75 languages, supported by a global team of 100,000 professionals. Our core values—integrity, authenticity, curiosity, and commitment—drive us to challenge convention and elevate service. Join a team that thrives on creativity, connection, and results—learn more at alorica.com/careers. Role DescriptionThis full-time, on-site Travel Consultant role is located in Qesm El Sheikh Zaid. The Travel Consultant will assist customers by arranging travel plans, managing reservations, and addressing inquiries to ensure seamless and exceptional travel experiences. Key responsibilities include consulting clients on travel options, booking travel arrangements, offering customized solutions, and delivering exceptional customer service. Accuracy, professionalism, and a customer-focused approach are essential for success in this role. QualificationsSkills in Travel Consulting, Travel Management, and Travel ArrangementsExperience with Reservations and Customer ServiceStrong organizational and multitasking abilitiesProven ability to build positive client relationshipsAttention to detail and problem-solving skillsProficiency in using travel booking software and toolsAbility to work effectively as part of a team and provide exceptional servicePrevious experience in the travel and tourism industry is a pluswave 2 B2 speakers Grads and drop outs
Alorica is a customer experience (CX) and business process outsourcing (BPO) leader that uses technology, analytics, AI, automation, and process optimization to support global brands.
What you should know
100,000+ employees: Global workforce spread across delivery sites in more than a dozen countries.
$2B+ annual revenue: Reports annual revenue in the $2 billion range across CX outsourcing services.
Founded in 1999: Founded as a customer-experience outsourcing business; grew through organic and acquisition expansion.
How they work
Make lives better one interaction at a time — Public mission statement - every customer interaction is a moment to genuinely improve someone's day.
Service excellence — BPO is a service business - measurable outcomes per customer call/chat are the product.