Travel CS ( French )

Company Description Raya CX is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, the company has been a trusted partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. Raya CX operates from highly competitive and skilled labor markets to deliver scalable, high-quality solutions. Its services are supported by advanced technology, strong operational strategies, and a commitment to continuous improvement and innovation. Team members join a dynamic environment focused on professional growth and excellent customer experiences.Role Description This is a full-time, on-site Travel Customer Service (French) role based in Qesm 1st 6 October. The Travel CS team member will handle inbound and outbound customer interactions in French, assisting travelers with bookings, changes, cancellations, and inquiries related to flights, hotels, and other travel services. Daily tasks include managing customer cases via phone, email, and chat, providing accurate information on travel options and policies, and offering solutions that align with customer needs and company guidelines. The role also involves coordinating with internal teams and external partners to resolve issues, documenting all interactions in CRM systems, and following established procedures and quality standards. The Travel CS professional is expected to meet performance targets, adhere to schedules, and contribute to a positive, collaborative team environment.Qualifications Strong customer support capabilities, including Customer Service and Communication skills, with fluency in French and good English proficiency.Experience or demonstrated ability in Travel Arrangements and Travel Management, including handling bookings, modifications, and travel-related queries.Knowledge of Business Travel requirements and practices, with the ability to support corporate travelers and adhere to travel policies.Ability to work on-site in Qesm 1st 6 October, follow structured processes, and use CRM or reservation systems effectively.Problem-solving skills, attention to detail, resilience under pressure, and willingness to work in shifts, including weekends or holidays if required.Previous experience in travel, hospitality, airline, or BPO/customer experience environments is an advantage.High school diploma or equivalent required; higher education in Tourism, Hospitality, Languages, or related fields is a plus.