Universal Banker.Egypt- Distribution - Mohandseen Branch.Retail Banking

Key Result Areas- Manage cash transactions through Teller counters at the new branch model.- Strive towards managing customer expectation for each interaction.- Minimize customer attrition and reduce liability & service application rejections.- Customer acquisition through sales to walk-ins- Take ownership of customer complaints and take them to resolution.- Introduce & educate customers on the use of Bank alternative Channels & new digital technologies.- UBO will be responsible for the achievement of KPI’s on personal Banking Products as well as cross selling other segment Products.Operating Environment, Framework and Boundaries, Working Relationships- Ensure compliance to policies and processes targeting “Zero” operational losses.- Improve on service levels at the branch and take ownership of customer complaint for resolution.- The UBO will have to handle customer with different demographics, without any bias on nationality, income or race.- UBO is expected to work amicably with all support units and CCU and DBC to deliver a fulfilling experience without Channel disparity.- The UBO is required to maintain good working relationships with clients to ensure in-depth understanding of the client’s business to achieve PB, & MG objectives.Problem Solving- The UBO will have to deal with unstructured and complex customer problems related to the Bank (not restricted to the Branch).- UBO has to deal with all financial transactions problems whether cash shortage or excess or possibility of frauds.- Taking ownership of customer problems and handling it till final resolution through coordinating with other partners.- UBO has to log every customer complaint, inquiries and forward to Right Unit.Decision Making Authority & Responsibility- The UBO will be empowered to take decision on financial and non-financial issues of the customer (i.e. financial empowerment for waivers of charges on customer account).- UBO will be empowered to put recommendations for changes in processes which may lead to reduction in cycle time, cost reduction and customer satisfaction.Knowledge, Skills and Experience- Thorough knowledge of Retail Banking products, processes services and policies. Banking- University Graduate with 2-3 years of Branch Banking experience.- Candidate must between the age group of 23-30 years.- Preferred candidate must have banking experience a minimum of 2 years- Computer literacy and tech savvy.