Conducted outbound communication with patients and healthcare consumers across the US market to perform market research, collect patient feedback, and support telemarketing initiatives for healthcare services and programs. Responsible for gathering customer insights, conducting screening interviews, documenting survey responses, and identifying patient needs to support service improvement and business development efforts.Key responsibilities included:Conducting patient and customer surveys to evaluate satisfaction, service quality, and healthcare experience.Collecting and analyzing feedback data to support market research and customer insight initiatives.Performing initial patient screening and qualification calls based on project requirements.Explaining healthcare services, programs, and promotional offers to potential patients and customers.Handling outbound telemarketing and follow-up calls professionally while maintaining HIPAA-aware communication standards.Building positive relationships with patients and ensuring high-quality customer interactions.Maintaining accurate documentation of survey results, call outcomes, customer records, and lead information within CRM systems.Identifying customer concerns, trends, and opportunities to improve patient engagement and healthcare services.Supporting lead generation and appointment-setting activities for healthcare campaigns.Meeting daily call targets, research quotas, and campaign performance metrics.Collaborating with internal teams to provide market feedback and customer insights for business growth and service optimization.Skills Highlighted:A bachelor's degree is preferableFluency in English is a mustExcellent negotiation & communication skillsUS Healthcare CommunicationMarket Research & Survey AdministrationPatient EngagementTelemarketing & TelesalesHealthcare Customer SupportStrong Verbal Communication