Vendor Operations Supervisor (Account Manager)

About noon noon, the region's leading consumer commerce platform. On December 12th, 2017, noon launched its consumer platform in Saudi Arabia and the UAE, expanding to Egypt in February 2019. The noon ecosystem of services now includes marketplaces for food delivery, quick-commerce, fintech, and fashion. noon is a work in progress; we’re six years in, but only 5% done. Noon's fastest hyper-local delivery platform, Noon Minutes offers a localized assortment of FMCG & grocery products with delivery within 15-minutes. Currently live across the UAE and KSA offering thousands of products to customers in record time.noon’s mission: Ring every doorbell, everyday.What you'll do:Act as the primary point of contact for rider manpower suppliers across assigned territories.Build strong operational relationships to ensure responsiveness, alignment, and accountability.Coordinate contractual discussions, rate updates, deployment commitments, and service compliance within internal guidelines.Facilitate regular vendor business reviews to track performance, resolve issues, and align on future requirements.Translate Ops demand forecasts into vendor-specific deployment plans across stores, cities, or clusters.Coordinate ramp-up timelines based on seasonal peaks, operational expansions, new store launches, or product category changes.Track onboarding, documentation, and mobilization timelines to ensure riders are deployment-ready on time.Identify supply risks early and activate contingency plans or alternative sourcing if needed.Monitor vendor delivery KPIs including:Attendance & login adherenceFleet availabilityStore-level coverage vs targetsAttrition and replacement ratesRider compliance (uniform, equipment, training, etc.)SLA and CPO cost impactsWork closely with Control/Training/Ground Ops to address performance or behavior gaps among vendor riders.Ensure vendors comply with operational standards, onboarding requirements, and process expectations.Proactively resolve deployment gaps, rider shortages, documentation delays, or operational escalations.Support process improvements related to onboarding, training, rostering, and store-level engagement.Maintain structured communication channels with vendors (daily updates + weekly/quarterly reviews).Work with Ground Operations to align deployment to store needs and fill daily coverage gaps.Coordinate with Control/Performance teams to monitor rider-level performance, SLA impacts, and operational KPIs.Partner with Training to ensure timely onboarding, induction, and capability-building programs for vendor riders.Align with Finance/Procurement on rate structures, invoicing cycles, and commercial compliance.Collaborate with Procurement/Legal on contract renewals, documentation requirements, and regulatory compliance.What you'll need:Minimum 3 years of experience in an account management roleBachelor degree in a quantitative subjectGood analytical skills with proficiency in Excel/GSheetsGood communication and coordination skillsStrong analytical and statistical analysis skills to extract insights and recommendationsAbility to roll up your sleeves and get your hands dirtyCapable of working in highly ambiguous situations comfortablyUnderstanding Logistics metrics and stakeholder managementAbility to accommodate flexibility in the work scheduleWho will excel?We’re looking for people with high standards, who understand that hard work matters.You need to be relentlessly resourceful and operate with a deep bias for action. We need people with the courage to be fiercely original. noon is not for everyone; readiness to adapt, pivot, and learn is essential.