Job Purposes:The Account Manager is responsible for managing client relationships, leading day-to-day operations, and ensuring the successful delivery of campaigns. Acting as the main point of contact for clients, the Account Manager balances strategic thinking with flawless project execution. This role might mentor junior team members and collaborate closely with internal departments to maintain high-quality standards, client satisfaction, and account profitability.Dimensions:Financial: Responsible for input and monitoring of financial estimates, budgets, and profitability tracking for assigned accountsNon-Financial: Responsible for client servicing quality, internal coordination, and team development within assigned projectsResponsibilities and Tasks:Manage day-to-day operations and serve as the primary client contact on accounts/projectsLead on the execution of projects/campaigns from brief to final deliveryDevelopment of briefs, budgets, and timelinesLead meetings both internally and externally with clientsIdentify growth opportunities within existing accountsProvide strategic input during planning and creative development, ensuring the work aligns with client objectives and brand strategyReport all financial matters related to their respective accounts as per the agency processesSupport supplier contract negotiations and execution, ensuring compliance, cost effectiveness, and alignment with project requirementsDo and ensure the accurate and timely posting of social content across designated platforms, adhering to the approved content calendar and brand guidelinesHandle conflict resolution and problem-solving within accounts to ensure smooth collaboration and client satisfactionReport on account financials as per agency processesWork Contacts:Internal: Account Management, Strategy, Creative, Studio, Media, and Finance TeamsExternal: Clients, Production Houses, Suppliers, and External PartnersRequirementsJob Specifications and Skills:Education: Bachelor's degree in Marketing, Advertising, Business, or a related fieldExperience: 4-6 years of experience in account management or client servicing, including managing medium-to-large accounts within an advertising or marketing agencyQuality and DeliveryAbility to review and QA all deliverables for accuracy and brand alignmentAbility to maintain attention to detail under pressure and tight timelinesAbility to enforce process discipline across briefing, revisions, and approvalsClient and Strategic RelationshipsAbility to act as the main focal point for clients and manage expectationsAbility to build trust through reliability, responsiveness, and value creation Ability to spot upsell and cross-sell opportunities with senior guidanceStrategic and AnalyticalAbility to translate business and marketing objectives into clear briefsAbility to connect audience, market, and competitive insights to recommendationsAbility to align execution with the client's strategy and KPIsCommunication and PresentationAbility to lead external presentations with clarity and structureAbility to write concise briefs, contact reports, status updates, and proposalsAbility to handle difficult conversations with diplomacy and professionalismProject and Financial ManagementAbility to plan and manage timelines, scopes, resources, and dependenciesAbility to build estimates and track budgets, billing, and profitabilityAbility to maintain accurate documentation and forecasting per agency processesLeadership and Team DevelopmentAbility to coach AEs and SAEs, delegate tasks, and review outputsAbility to drive collaboration across strategy, creative, media, studio, and productionAbility to resolve issues and remove blockers to keep work movingPersonal AttributesStrong ownership mindset and accountability for outcomesHigh organization and prioritization in a fast-paced environmentProactive problem solving with a solution-first approachDigital and Social ExecutionAbility to oversee accurate and timely social posting against approved calendarsAbility to enforce platform best practices and brand guidelinesLanguages and ToolsFluency in English and Arabic, spoken and writtenProficiency with presentation, spreadsheet, and project management tools