Account Manager

The ideal candidate will be able to appropriately identify the needs of both new and current customers in order to aid customers in their success using our courses. This will be done by developing an appropriate level of communication with clients and internal team members to better understand and mitigate any issues the customers may face. ResponsibilitiesWork cross functionally within the company to communicate with all stakeholders in customers' successCreate and maintain relationships with customers to better understand and achieve their needscommunicate with customers through chat 90% and 10% zoom calls to finalize enrolling into our courses Clearly report all details in each customer profile and in reportsQualificationsPrevious account management experience previous sales/ telesales experience of at least 1 year Graduates onlyFluent in English both verbally and written