Account Manager

Serve as the lead point of contact for all customer account management matters● Build and maintain strong, long-lasting client relationships● Negotiate contracts and close agreements to maximize profits● Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors● Ensure the timely and successful delivery of our solutions according to customer needs and objectives● Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders● Develop new business with existing clients and/or identify areas of improvement to meet sales quotas● Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)● Prepare reports on account status● Collaborate with sales team to identify and grow opportunities within territory● Assist with challenging client requests or issue escalations as needed Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role● Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level● Solid experience with CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)● Experience delivering client-focused solutions to customer needs● Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail● Excellent listening, negotiation and presentation abilities● Strong verbal and written communication skills● BA/BS degree in Business Administration, Sales or relevant field