Account Manager Specialist (Logistics Field)

About Bosta: Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.What will you do?Be the primary point of contact and build long-term relationships with clientsHelp the clients through email, phone, online/virtual presentations, screen-share and in person meetingsDevelop a trusted advisor relationship with key accounts, client stakeholdersEnsure the timely and successful delivery of our solutions according to clients’ needs and objectivesCommunicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholdersForecast and track key account metrics/goalsEnhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishmentsResponsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basisMonitor and analyze customer’s usage of our serviceLiaise between the customer and internal teamsJob Code: Incremental 2026COMM-083 Who are you?At least 6 months within the same role at BostaQuality score/KPIs: 85% and above during the last 6 monthsNo prior warningsThank you for considering Bosta as your next career step. We value every application we receive, and our selection process is designed to ensure the best fit for both our team and our candidates. We appreciate your patience throughout the processWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.