After-Sales Technical Support Engineer

About Us:At Hikvision, our vision is to “Empower vision for the security and sustainable growth of the world”. We are committed to explore innovative way to better, perceive and understand the world, and our core values are customer focused, value oriented, integrity and pursuit of excellence. These principles guide our daily actions and foster a culture of innovation, collaboration, inclusivity.Be part of a team that is making a difference.Leadership: Our leaders are not just executives; they are mentors and advocates for professional growth. They are committed to creating a culture where every team member can thrive and contribute to our shared success.Culture: At Hikvision, we pride ourselves on fostering an inclusive and diverse culture where everyone feels valued and respected. Our team is composed of talented individuals from multiple nationalities, bringing together a rich tapestry of perspectives and ideas. This diversity drives our innovation and creativity, making us stronger as we collaborate to achieve our common goals. We believe that when people from different backgrounds come together, we can create something truly extraordinary.Job descriptionProvide technical support and solve technical problems to the client to ensure the smooth implementation of the work.Responsible for the product repair which return from customerResponsible for HIKVISION RMA &Service center operation like spare parts stork management Responsible for HIKVISION authorized RMA system promotion and RMA authorized businessResponsible for Project On-site service supportResponsible for Customer After-sales & Service satisfied managementJob requirementsEducational qualification-Graduated from University, relevant electric Engineering background,Years of Experience- 3 + years betterCertifications HIKVISION HCSA betterHave knowledge about electronic circuit analysis abilityStrong logic and a sharp ability to locate technical issues Rich experience in dealing with technical issues.Good command on written and spoken English, experience in making testing reports and feedback would be an advantageJoin us:If you are passionate about Information technology and security system and want to work in an environment where you can grow and make an impact, we would love to hear from you.