IT Manager

Think insurance is boring? Think again.Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API’s, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.Trufla is leading a digital revolution that will transform the insurance industry! We’re growing fast, and we’re looking for visionaries to join our team of innovators and disruptors at our Cairo offices.It’s our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities.Main BenefitsCompetitive SalaryHealth InsuranceGym MembershipFlexible Working HoursContinuing Education OpportunitiesWork from homeTeam Building ActivitiesMilestone celebrations – work anniversaries, birthday celebrations, etc.About The RoleAs IT Manager, you will be a hands-on technical leader within Trufla's IT & Security function, reporting directly to the Country Manager and collaborating across our Cairo and Canada teams. You will own the day-to-day operations of Trufla's IT environment — ensuring infrastructure reliability, endpoint health, and security hygiene across the organization.You will play a key role in executing on the company's IT and security roadmap, collaborating with leadership on SOC 2 compliance initiatives, and leading a team of IT professionals to deliver consistent, high-quality service across the business.ResponsibilitiesTeam & Operations ManagementManage and mentor IT team members, coordinating workload, priorities, and professional developmentOversee the day-to-day operations of IT support, ensuring timely resolution of incidents, requests, and escalationsMaintain and improve ticketing processes, SLAs, and reporting on IT operations healthCoordinate move, add, and change (MAC) requests submitted by line managersLiaise with third-party vendors, ISPs, and software/hardware suppliers as neededParticipate in and help manage the on-call rotation for after-hours and weekend critical supportInfrastructure & Endpoint ManagementOversee the installation, configuration, testing, maintenance, and monitoring of end-user workstations, hardware, software, and telephony equipmentManage device lifecycle — procurement, imaging, deployment, tracking, and retirement — using tools such as Snipe-IT and Microsoft IntuneAdminister and maintain Microsoft 365 services including Exchange Online, SharePoint, Teams, and OneDriveManage identity and access in Microsoft Entra ID (Azure AD), including user provisioning, group policies, and conditional accessMaintain and improve endpoint security configurations, patch management, and compliance postureSupport and maintain VPN infrastructure and remote access solutions (e.g. OpenVPN)Accurately document hardware and software assets, configurations, and incidentsSecurity & Compliance SupportCollaborate with the Country Manager on executing Trufla's security strategy and SOC 2 compliance programAssist in implementing and maintaining security controls aligned with SOC 2, ISO 27001, and NIST frameworksMonitor and review security-related events, assess risk and validity, and escalate appropriatelyAssist in conducting capability assessments and developing remediation strategiesEnforce endpoint security standards, access control policies, and data handling proceduresParticipate in security awareness training delivery across the organizationSupport penetration testing activities and follow-up remediation effortsProcess & DocumentationDevelop and maintain IT procedures, runbooks, and knowledge base documentationAssist in preparing and upholding procedures for logging, reporting, and statistically monitoring IT operationsContribute to the continuous improvement of IT processes and toolingQualificationsCollege diploma or university degree in Computer Science, Information Technology, or a related field5+ years of experience in an IT or Network/Security role2+ years of experience leading or supervising an IT teamHands-on experience with Microsoft 365 administration (Entra ID, Intune, Exchange, SharePoint, Teams)Familiarity with SOC 2 compliance concepts and IT security control frameworks (ISO 27001, NIST, CIS Controls)Sound technical knowledge of PC hardware, networking, mobile devices, and related technologiesExperience with endpoint management and device lifecycle tools (e.g. Intune, Snipe-IT)Working knowledge of VPN solutions, firewall management, and network infrastructureExperience conducting or supporting penetration testing activitiesAble to read and understand technical manuals, procedural documentation, and OEM guidesPersonal AttributesStrong leadership and organizational skills with the ability to manage competing prioritiesClear written and oral communication skills in EnglishCustomer-service oriented with strong interpersonal and relationship-building skillsAbility to translate technical issues into clear, actionable language for non-technical stakeholdersFlexible and adaptable with a proven problem-solving mindsetHigh degree of professionalism, integrity, and accountabilitySelf-motivated with the ability to execute effectively in a fast-paced environmentDetail-oriented and process-driven with a continuous improvement mindsetWorking ConditionsSitting for extended periods of timeDexterity of hands and fingers to operate a computer keyboard, mouse, and peripheralsOccasional lifting and transporting of moderately heavy objects such as computers and peripheralsAvailability for periodic on-call after-hours supportTrufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.After applying, complete your application by taking the required assessment below:https://app.testgorilla.com/s/bhh62y7z