About UsVisa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.Job DescriptionThe S-CSM provides high quality technical, service and project support to our partners and clients, demonstrating an in-depth technical knowledge of CyberSource (Visa acceptance Platform_) products and services, representing all aspects of CyberSource’s technical support infrastructure.The S-CSM will be responsible for taking a proactive approach with an assigned list of high profile clients to ensure they are receiving the most comprehensive support possible. The will support the full breadth of our suite of payment processing and risk management products and services, tailoring the product information to the merchants they support.The S-CSM will liaise with clients alongside the commercial Account Manager, representing CyberSource’s products and services from a technical perspective and manage all technical communications with the client’s technical team, project team, customer services team and senior executives.The S-CSM will proactively resolve technical problems, own and manage technical escalation and issue management with global front-line support teams.This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.QualificationsTechnical Acumen3-5 years payments experience with university degree or equivalent experienceWell demonstrated Technical Support or Account Management experienceAble to skilfully prioritize and manage concurrent projects and issues.Excellent written and verbal communication skillsExperience in working with cross-functional/cross-departmental and virtual teamsPayment Industry and E-Commerce Experience will be preferredSelf-starter with strong organization and resolution management skillsMust work well as a part of a teamMust demonstrate strong complex problem-solving capabilities.Visa is an EEO EmployerQualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa is an American multinational financial services corporation operating one of the world's largest electronic payments networks. The company provides debit and credit card processing, payment authorization, and digital payments services to financial institutions and merchants in more than 200 countries and territories.