Back Office Employee

Company Description 🚀 We’re Hiring for a NEW Launching Account – Wave 0!Be part of something from the very beginning! Join our team and start your career with great benefits and a supportive environment.✨ Position: Backoffice (Chat & Emails & A percentage of calls)💰 Salary: Up to 20,500 EGP🕒 Shifts: Rotational (24/7)🚍 Transportation: Provided both ways🩺 Benefits: Medical & Social Insurance📚 Training: Paid📍 Location: 5th Settlement🔥 Limited spots available for Wave 0!Send me a message now on https://wa.me/201062506043 if you're interested or tag someone who might be a great fit. Role Description This is a full-time on-site position located in Cairo for a Service Desk Agent. The role involves serving as the first point of contact for technical support, troubleshooting a range of IT issues, and ensuring timely resolution of users' queries. Responsibilities include logging incidents, escalating unresolved problems to the appropriate teams, and documenting solutions for recurring issues. The Service Desk Agent will also provide guidance to users, follow established protocols, and assist with system access management. Qualifications Strong communication and active listening skills to interact effectively with usersKnowledge of IT troubleshooting, system access management, and diagnosing hardware/software issuesExperience with ticketing systems and document processes for continuous improvementAbility to work collaboratively with technical teams and escalate critical problems as neededOrganized and detail-oriented with strong time management skillsRelevant certifications in IT support, technical services, or customer support roles are a plusFamiliarity with providing support in corporate environments, especially within Cairo, is advantageousHigh school diploma required; an associate's or a bachelor's degree in a relevant field is preferredProficiency level of English from B2 to C1<