Call center English ( B2 / C1 )

Company Description Raya Customer Experience (Raya CX) is a next-generation BPO and customer experience management provider serving clients across diverse industries. Since 2001, Raya CX has been a preferred partner for customer service, technical support, and global services for Fortune 1000 companies in North America, Europe, the Middle East, and Africa. The company operates from highly competitive and skilled labor markets to deliver reliable, scalable support solutions. Raya CX offers integrated outsourcing services powered by advanced technology, strong operational strategies, and a culture of continuous improvement and innovation. Team members join a dynamic, growth-oriented environment focused on high-quality customer experiences.Role Description The CS English (B2/C1) role is a full-time, on-site position based in Qesm 2nd 6 October. In this role, the team member will handle customer inquiries in English via phone, email, chat, or other channels, providing accurate information and effective problem resolution. Daily responsibilities include understanding customer needs, troubleshooting issues, and ensuring a positive, professional experience in every interaction. The role also involves maintaining up-to-date knowledge of client products and services, following established workflows and quality standards, and documenting interactions in company systems. Team members may participate in training sessions to enhance language proficiency, communication skills, and service quality, and are expected to collaborate with colleagues and supervisors to meet performance targets.Qualifications Strong English communication skills (spoken and written) at B2/C1 level, with the ability to interact clearly and professionally with international customers.Solid customer service skills, including active listening, empathy, problem-solving, and the ability to manage challenging interactions calmly and efficiently.Experience or interest in English teaching, training, or coaching, with the capability to support quality and language