Business Analyst (Mid Level) - Salesforce Delivery

The Firm:Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.About The RoleArcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover.You'll work alongside senior BAs, solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions. This is a hands-on delivery role with room to grow into solution design and presales.Responsibilities:Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectivesProduce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plansTranslate business requirements into functional specifications that solution and technical teams can build againstConfigure and support Salesforce solutions where needed, and validate that delivered functionality meets requirementsManage UAT cycles — coordinating test scripts, tracking defects, and driving sign-offMaintain backlogs and requirement traceability across the project lifecycleSupport presales and scoping activities, including effort estimation and proposal inputAct as a communication bridge between client stakeholders and the delivery team throughout the engagementRequirements3+ years of business analysis experience, or 2+ years working specifically on Salesforce implementationsSolid understanding of CRM concepts and at least one Salesforce cloud (Sales, Service, Marketing, or Data Cloud)Proven ability to write structured requirements documentation — BRDs, user stories, acceptance criteriaExperience facilitating workshops and managing client-facing communication with confidenceFamiliarity with process modeling (BPMN 2.0 a plus) and Agile deliveryStrong analytical thinking and attention to detailExcellent written and spoken English; Arabic is an advantage given our regional client baseNice to haveSalesforce certifications (Administrator, Business Analyst, or cloud-specific consultant certs)Experience with MuleSoft, Agentforce, or data migration projectsExposure to one or more of our core industries (automotive, retail, education, airline, public sector)Prior experience at a consulting or implementation partnerBenefitsWhy ArcsenWork on high-impact Salesforce transformations for leading regional brandsStructured BA practice with frameworks, mentorship, and a clear progression pathExposure across multiple industries and the full Salesforce platformA collaborative team that invests in capability buildingAttractive packages and performance compensationFull work comfort, ability to work remotely from any placeHealth insurance package. We care about your health and well-beingPaid-time off and holidays. Giving our professionals the flexibility & responsibility to manage their timesArcsen is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Different makes us better.By applying, you give your consent to the processing of your personal data which are necessary to the Personal Data Administrator for the purpose of the recruitment process, and the future recruitment processes. This consent will allow us to contact you in connection with our recruitment. We will process your data for two years.