Company Description RAYA Customer Experience (RAYA CX) is a leading provider of next-generation BPO and customer experience management services across diverse industries. Since 2001, RAYA CX has partnered with Fortune 1000 companies in North America, Europe, the Middle East, and Africa, delivering world-class customer service and technical support solutions. Leveraging competitive, highly skilled labor markets, RAYA CX offers comprehensive business process outsourcing services driven by advanced technology, strategic innovation, and a commitment to continuous improvement. Role Description We are seeking a motivated (C1 - B2) Customer Support Agent for a full-time, on-site position located in Qesm 2nd 6 October. In this role, you will provide exceptional customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction. You will be responsible for troubleshooting problems, delivering clear and professional communication, and maintaining a positive customer experience in line with company standards. Qualifications Experience in Customer Support and a strong ability to ensure excellent Customer SatisfactionProficiency in Communication skills, including the ability to effectively convey information and build rapport with customersStrong grasp of Customer Service principles and practicesAbility to troubleshoot and resolve customer issues effectively and efficientlyFluency in English at a C1 - B2 levelProficiency in using customer relationship management (CRM) tools is a plusAbility to work collaboratively as part of a team