C1 English Customer support ( Call & Chat )

Company Description RAYA Customer Experience (RAYA CX) has been a trusted partner for customer service, technical support, and business process outsourcing since 2001. Serving clients across North America, Europe, the Middle East, and Africa, RAYA CX specializes in next-generation customer experience management. With a focus on advanced technology, continuous improvement, and innovation, the company operates in competitive markets to deliver integrated outsourcing solutions for a broad range of industries. Role Description This is a full-time, on-site role for a C1 English Customer Support Representative (Call & Chat) located in Qesm El Maadi. The role involves providing exceptional customer service through calls and chat, effectively resolving customer inquiries, and ensuring a high level of customer satisfaction. The representative will also support customers in a professional manner, following company guidelines and delivering quality assistance to enhance the customer experience. Qualifications Exceptional English communication skills, both verbal and writtenStrong Customer Service skills with a focus on delivering excellent experiencesExperience in English Teaching or Training is a plusProficiency in Translation is beneficial for effective customer interactionsAbility to adapt to customer needs, stay professional under pressure, and solve problems efficientlyPrevious experience in a call center or similar environment is an advantageStrong interpersonal skills and a collaborative work ethic