Call Center Agent

Company Description Connectivaa BusinessSolutions is a recruitment and outsourcing company dedicated to connecting talented professionals with leading employers acrossEgypt. We are currently hiring on behalf of VXI and TP for an English Technical Support Representative role based in City Stars, Nasr City and New CairoJob Responsibilities- Handle customer inquiries and provide technical support through inbound calls.- Troubleshoot customer issues and provide effective solutions.- Maintain a high level of customer satisfaction and professionalism.- Accurately document customer interactions and follow company procedures.- Meet quality and performance targetsRequirements• B2/ C1 English level is required.• Graduates only (Bachelor's degree completed).• Available to work rotational, night, and overnight shifts.• Able to work onsite from City Stars, Nasr City and New Cairo• Strong communication and problem-solving skills.• Customer service experience is preferred.Benefits- Gross salary up to 19,000 EGP including performance-based incentives.- Fully paid training.- Additional overnight allowance.- Medical and social insurance.- Transportation provided according to company policy.- Career growth and development opportunities.LocationCity Stars Mall, Nasr City and New cairoEmployment TypeFull-timeApply now and join one of the leading global customer experience companies.