Call Center Agent

Company Description "CONCENTRIX is Hiring Now CS for English account * Salaries start from 14K to 18K + 25% salary Increase * Kpi's up to 3500K + 10% COLA1700 + overtime and overnight allowance 1200 + training Paid - Fluent English speakers (B1+-B2)- 5 working days - 2 days off - 9 working hours (1.5 hour break) Rotational shifts and days off- Medical - social insurance - Job location 6th of October or Maadi or 5th settlement and Transportation is provided ( door to door for girls)If you’re interested send me a voice note introducing yourself and talk about your previous work experience in English maximum in 2 mins" Role Description The Call Center Agent will play a crucial role in ensuring excellent customer experiences by handling incoming and outgoing calls, resolving customer inquiries, and providing support in a professional manner. The day-to-day responsibilities include addressing customer concerns, logging and tracking queries, and escalating issues when necessary to ensure timely resolutions. This is a full-time, on-site role based in Cairo. Qualifications Strong Customer Service Representatives skills with a focus on Customer Satisfaction and SupportExcellent Interpersonal Skills to communicate effectively and build rapport with customersBasic to advanced Computer Literacy, including proficiency in using customer support systems and standard office softwareExceptional problem-solving and active listening abilitiesAbility to manage time efficiently and prioritize tasks in a dynamic work environmentProficiency in multiple languages is an advantagePrevious experience in call centers or customer support roles is a plusProficiency level of English from B1+ to B2