Company DescriptionJoin a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.Job DescriptionScope of position:The Chief Steward is responsible for leading the full stewarding operation of a large-scale, multi-outlet F&B environment. This role ensures world-class hygiene, sanitation, equipment management, and cost control in line with brand standards, regulations and international food safety requirements.This is a hands-on leadership role — visible on the floor, firm on standards and sharp on numbers.QualificationA minimum of 3 to 5 years' extensive experience in a comparable role within a prestigious luxury hotel or resort is imperative.Comprehensive and in-depth knowledge of advanced cleaning procedures, proper chemical handling, and proficient operation of industrial dishwashing systems is essential.Proven experience as Chief Steward in a large hotel or resort with high-volume F&BStrong knowledge of HACCP, food safety, hygiene, and sanitation standardsSolid financial acumen: cost control, inventory controlConfident leader with hands-on operational presenceFluent English requiredUnwavering commitment to flexibility in work schedules, including the willingness to work various shifts, evenings, weekends, and public holidays, is expected.Demonstrated exceptional leadership abilities, superior organisational skills, and advanced problem-solving capabilities are crucial.Exemplary communication skills and the ability to cultivate and maintain professional interpersonal relationships are paramount.Proven capacity to perform effectively under high-pressure situations and thrive in a diverse, multicultural environment is necessary.ResponsiblitiesOperational LeadershipLead and manage the stewarding department across all kitchens, outlets, banquets, and back-of-house areasEnsure continuous supply of clean, safe, and well-maintained equipment for all F&B operationsOversee night cleaning, deep cleaning schedules, waste management, and back-of-house organisationHygiene, Safety & ComplianceEnforce strict compliance with Vietnam food safety laws, HACCP, and Rixos hygiene standardsWork closely with the Executive Chef and F&B leadership on audits and inspectionsMaintain high standards in food production, storage, waste handling, and chemical usageCost Control & Asset Management.Control stewarding payroll, breakages, chemical consumption, and operating expensesManage inventories, par stocks, and equipment lifecycle (including FF&E)Support budgeting, forecasting, and annual inventory exercisesPeople LeadershipQualificationsA minimum of 3 to 5 years' extensive experience in a comparable role within a prestigious luxury hotel or resort is imperative.Comprehensive and in-depth knowledge of advanced cleaning procedures, proper chemical handling, and proficient operation of industrial dishwashing systems is essential.Proven experience as Chief Steward in a large hotel or resort with high-volume F&BStrong knowledge of HACCP, food safety, hygiene, and sanitation standardsSolid financial acumen: cost control, inventory controlConfident leader with hands-on operational presenceFluent English requiredUnwavering commitment to flexibility in work schedules, including the willingness to work various shifts, evenings, weekends, and public holidays, is expected.Demonstrated exceptional leadership abilities, superior organisational skills, and advanced problem-solving capabilities are crucial.Exemplary communication skills and the ability to cultivate and maintain professional interpersonal relationships are paramount.Proven capacity to perform effectively under high-pressure situations and thrive in a diverse, multicultural environment is necessary.Additional Informationexperience is an assetPrior experience working with Opera or a related systemStrong interpersonal and problem solving abilitiesFluency in English, additional languages are a plus
Accor is a global hospitality group with over 5,600 properties and 45 brands ranging from luxury to economy. The company provides personalized services, residences, and resorts, focusing on delivering guest experiences and creating a positive local and global impact.
What you should know
Global Hotel Presence: Operates a diverse portfolio of over 45 hotel brands across 110 countries
360,000+ Heartists!: Employs a global team of more than 360,000 members known as Heartists
Under 35 Council: Maintains an internal executive committee specifically for employees under the age of 35
How they work
Be All You Are — A diverse and inclusive culture that celebrates autonomy, creativity, and individuality.
Grow & Create Your Path — A deeply ingrained culture of learning and development that provides boundless training and professional evolution opportunities.