CMS & ATM Senior Analyst

Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.The CMS & ATM Senior Analyst will be responsible for providing expert support and management for the Cash Management System (CMS) and Automated Teller Machines (ATM) platforms. This role involves troubleshooting, configuration, incident management, and collaboration with various stakeholders to ensure optimal system performance and reliability.ResponsibilitiesProvide Level 2/3 application support for Dynamics 365 CRMTroubleshoot production issues impacting customer onboarding, servicing, or complaintsSupport incident, problem, and change management in line with ITIL and bank governance modelsParticipate in production releases, hotfixes, and post‑deployment validationCoordinate with InfoSec, risk, compliance, and audit teams for critical changesMaintain operational documentation, runbooks, and audit evidenceExperience with Logs analysis (application/server logs). Ability to trace issues across end-to-end systems. Familiar with SLA / KPI-driven environments & On-call / shift-based support. Hands-on experience with production support & incident troubleshootingRequirementsBachelor's degree in Computer Science, Information Technology, or a related field3+ years of experience in application support or systems analyst roles, preferably with CMS and ATM platformsStrong knowledge of CMS and ATM systems architecture, operations, and troubleshootingExperience with Level 2/3 support in banking or financial services environmentsFamiliarity with ITIL processes and change managementExcellent problem-solving and analytical skillsGood communication and stakeholder management capabilitiesAbility to work effectively both independently and within a teamExperience working with vendors and coordinating issue resolutionKnowledge of security standards and compliance related to ATM and payment systems is a plusBenefitsPrivate Health InsuranceTraining & Development