Job Responsibilities:Handle post-handover client requests, inquiries, and complaints professionally and promptly.Manage high-level community escalations and communicate recurring issues with solutions.Conduct regular site inspections to ensure compliance with quality and safety standards.Enforce community rules and coordinate with Facilities Management and Security teams.Supervise on-site personnel, contractors, and vendors to ensure service quality and professionalism.Support community events, resident meetings, and communications (rules, updates, newsletters, etc.).Report and act on safety issues and operational needs across living zones.Requirements:Bachelor’s degree in a relevant field (Business, Facility Management, or related discipline).2–5 years of experience in community management, property operations, or customer relations.Strong communication and problem-solving skills with a customer-first approach.Excellent organizational and time management abilities.Collaborative attitude with the ability to work closely with internal and external partners.