Responsibilities:∙ Communicates directly with fans to build strong relationships and establishes a visible external presence on both brand and community social channels∙ Respond to customer comments and inquiries∙ Respond to customers in a timely manner∙Monitors social discussion and sentiment to identify common themes and conversations and report on Voice of Customers/sentiment and alert in case of a trend∙Coordinate with Clients SM Team as well as MBC Account Managers∙Build relationships with Followers and CustomersRequirements:∙ Minimum 1 year of experience in social media moderation or customer service [chat accounts]∙Excellent interpersonal and presentations skills∙Hands on experience with social media management∙Attention to detail, critical-thinker and problem-solver