Counter Service Manager.Egypt- Distribution - Beverly Hills Branch.Retail Banking

Ensure all counter transactions are processed accurately and swiftly and in accordance with the laid down procedures Reduce wait time & serve time by efficient processing of all transactionsManage customer expectations for each transaction and ensure adherence to basic service standard set by the business Eliminate risk of cash differences by diligently enforcing, controlling &monitoring the cash transactions proceeded & ensuring accurate delivery of cash to customers at all times.Be vigilant & alert on any possible fraud & risks.Provide continuous feedback to branch operations on process adherence & any observed inconsistencies at the counter through branch monthly exceptions reporting mechanism Ensure cash shortages & excesses both at counter & ATM at zeroInvestigate thoroughly any differences in balancing & reconciliation of cash & other security items by following the standard process of checking /scrutiny/investigationMaintain an up date balanced inventory of all security stationary Adhere to al policies and processes to ensure an acceptable risk rating of the counter area audit- Branch operationsReport deviations/exceptions to concerned authority as per standard practice recommended by the businessMaintain tight control on all branch sundry &suspense & income accounts & prepare report monthly statements to branch operations Ensure all branches GL lines monitored ,balanced & reconciled as per guide linesEnsure any changes /modifications to the processes & policies made by H.O are timely implemented.Ensure effective risk management & regulatory compliance for the teller functions.To observe appropriate measures defined for cash & vault securityThe job holder will have to handle customers and resolve issues through direct interfaceManage a team of counter service specialists Internal and external auditors for satisfactory audit ratingThe job holder will need to liaise with CPS, head office, risk management, customer service and branch operations for a smooth, risk free & controlled functioning of teller areaIn the absence of the branch manager the CSM will be the acting authority in the branchInvestigate all the deviations and exceptions reported in the counter are of the branch, document them and obtain necessary approvals for their quick resolution.Should have thorough knowledge on remittances and Cheque process to be able to handle all related inquiries and complaintsCash shortage and excess resolutionCash management problemsRegulatory and compliance issuesDecisions on referred transaction of all counter transactionsDecisions related to cash managementRecommend process changes, infrastructure changes and technical equipment modification in the system.Responsible for audit ratings, reporting and counter area & operational losses Responsible for all GL &sundry account monitoringThe job holder should have thoroughly knowledge of : counter related functions cash management clearing and collection drafts and Remittances Suspense accounts and G/L booking and liquidation System and process of the area fair knowledge of RBG products Extensive knowledge of all counters related and dependant process.The following skills will be required to mange the counter areaLeadership and supervisory skillsExcellent communication and interpersonal skills.The CSM should have at least 5+ years of experience as a teller within banking industry