Credit Control Administrator

Job DescriptionCredit Control Administrator District 5, Cairo, Egypt Full time We Make Health HappenThe Credit Administrator is part of the Credit Control Team, with accountability for the management of a portfolio of all customer type debt and with responsibility for ensuring that customer payments are processed accurately and efficiently in line with or exceeding agreed targets. Reporting to the Credit Control Manager , the Credit Administrator is a member of the Bupa Egypt Finance team and works closely with the Bupa Global Finance Operations Team.What You’ll DoManage a portfolio of credit control tasksProcessing insurance premium paymentsMaintaining Bupa customer account balancesHandle the unapplied collection list to clear outstanding receivablesLiaising with customers to ensure effective credit controlEnsuring adherence to regulatory standards, such as Anti-Money laundering compliance and sanction complianceTo account manage a personal portfolio of debt and credit control related tasks through inbound and outbound telephone contactTake ownership of the enquiries and liaise between departments/ suppliers/ intermediaries to provide a 'seamless service' to customersTake accountability for the daily administrative tasks required in line with set service standards and process parametersEnsure that receipts from customers are being processed on a daily basis in line with agreed processes and service targetsEnsure the timely reconciliation of accounting and statements as required and investigation of unreconciled items are resolved within agreed SLAsIdentify opportunities, whether system based, process based or performance based to reduce debtor volumes, improve efficiency and improve customer experienceEnsure that any identified control weaknesses are escalated to the Credit Control Team Leader, particularly around segregation of duties, money laundering and financial crime concerns and access controls within the payments processWhere required support other parts of Finance, e.g. assisting with the clearance of bank reconciling itemsWhat You’ll BringA minimum of 1–2 years’ experience in credit control or collectionsA track record of achieving and exceeding targeted business results/KPIs, including achievement and evidence of high-volume transactional workHighly numerate with ability to process financial data quickly, and strong attention to detailExperience of dealing directly with customers and communicating to them in a clear, concise and professional mannerFluent EnglishProficient with Microsoft excelBachelor's Degree from Commerce, Accounting or FinanceWhy Bupa? We are a health insurer and provider. With no shareholders, our customers are our focus. We reinvest profits into providing more and better healthcare for the benefit of current and future customers.Time TypeFull timeJob AreaFinance & AccountingLocations:Egypt - Cairo