Provides accurate, efficient and quality services that exceeds customers’ expectationsAdheres to escalation procedures of handling customer complaints at all timesMaintains a high degree of responsibility towards customer confidentialityHandles warranty and out of warranty customers through informing them with their rights and dutiesPerforms other related dutiesTo provide accurate, efficient and quality services that exceeds customers’ expectations.Impacts on the revenue and profits of the company and customer satisfactionAffects cost of repair which has direct impact on maintenance revenue Communication SkillsPresentation SkillsTeam workFlexibility Know-how on how to deal with internal & external customers.Sales skillsAwareness of front-end business cycleUnderstanding Customer Satisfaction and its impact on BusinessUnderstanding strategic relations with suppliersHow to deal with customers complaints and problems